Resolve a failed or delayed download
Start with the exact message in the tool. A source that plays in your browser may still refuse access from our server. Avoid repeating the same request: accepted jobs consume your download allowance and duplicate jobs make the queue longer.
Before starting a job
- Use one video or audio share link, rather than a search result or a playlist.
- Check that you have permission to save the media and that the provider permits the method. Public access alone is insufficient.
- Check whether the original platform offers a Download, Save video or account export option. It often avoids a server-side failure.
- Click Fetch info once. If formats appear, choose a format whose size fits the 400 MiB output limit. Estimates may be unavailable or inaccurate.
Match the message to the next step
| Message or symptom | What to do |
|---|---|
| Queue full / server busy | Wait before submitting another request. One download runs at a time, with up to 20 waiting jobs. A queued job is already accepted; leave its tab open. |
| Temporary storage is busy (STORAGE_BUSY) | Wait for existing files to expire. A lower-quality request may help once storage reopens. The service reserves space for merging and stops accepting jobs when disk headroom is low. |
| Hourly or daily limit | Wait for the reported limit to reset. You share an allowance with others on the same public IP. Changing tabs does not reset it. Daily counters use UTC. |
| File exceeds size limit | Choose a smaller available format. A completed output over 400 MiB is rejected. For your own source recording, export a smaller copy locally first. |
| Job interrupted | The worker restarted while processing. The old job will not resume. Wait until the service is available before starting a fresh request. |
| File expired or not found | The completed link lasts 15 minutes. Check your browser's Downloads folder first. If you did not save it, a new accepted job is necessary. |
| No output / no usable format | The source may have changed between inspection and processing. Fetch info again once and select an available format. If it still fails, use the provider's official method. |
| Sign-in or bot confirmation required | The source is refusing this server. Use an official download option. Do not send us account passwords, browser cookies or login tokens. |
Video plays without sound
Some source formats contain video only. SaveVideo attempts to combine a video-only selection with an audio stream, but the source must offer both. Check the format label and try the automatic video option. A genuinely silent source will remain silent.
Downloaded file will not play
Check that the download completed and that the file has a reasonable size. Use the local video inspector to see its readable duration and dimensions. A browser may not support the codec inside a valid MP4 or WebM file; try a trusted local media player. Renaming an extension does not transcode a file.
The button appears to do nothing
Look for the status message below the media information and for blocked downloads in the browser's Downloads panel. Check whether an extension blocks the site's scripts. Do not disable browser malware protections to obtain a file. A temporary link stays on savevideo.tech; unexpected installers or password prompts are not part of our download flow.
Report a reproducible problem
Contact SaveVideo with the error text, platform, approximate UTC time, browser and a non-sensitive example you are authorized to share. Mention whether Fetch info worked and whether the job queued or failed. Do not include private links or credentials.